+201155613104
info@my-logos.com
Egypt , Cairo
General Conditions

- All services provided by the Arabic My-logos Group (My-logos) are used for legitimate purposes only.

All services provided for free do not have any refunds

It is prohibited to transfer, store or provide any data or information for materials that violate the sanctity of Islamic Sharia or agreed upon laws and customs.

- my-logos does not provide any entity with any data about its customers unless it is an official related government entity in the Kingdom of Saudi Arabia.

- The beneficiary (client) has no right to defame or defame my-logos or its employees, and in the event this happens, my-logos reserves the right to terminate the contract with the customer and refuse to provide future services without any legal liability.

- In the event of any dispute, we seek to reach solutions within my-logos because we realize that the customer always has a right and we seek the best service for him.

- By purchasing a service from my-logos or using one of its services means that you agree to the terms here.

- my-logos has the right to amend the terms of the agreement at any time without any liability and to notify its existing customers

Customer Rights

The Arab My-logos Group (My-logos) pledges to provide the best services in terms of quality, work efficiency, preservation of customer rights, and full commitment to the period of contracting with customers.

The Arab My-logos Group (My-logos) pledges to provide the highest stability rate for servers / servers, which is 99.9%.

- The Arab My-logos Group (My-logos) undertakes to maintain customers' personal data and not to leak it to any party without an official written document or permission from a competent governmental or international authority, and the customer is notified of the matter.

- The Arab My-logos Group (My-logos) undertakes to maintain the level of its services for all plans announced on the official website of the site and special offers without discrimination or differentiation between plans.

- The Arab My-logos Group (My-logos) undertakes, in the event of service interruption - God forbid - at any time to compensate customers with an additional period equal to the period during which the service was stopped.

- The Arab My-logos Group (My-logos) undertakes to deliver the services at the specified time agreed upon with the customer.

Refund Policy

The refund policy is subject to the following conditions:

- If the full amount is paid before the services are delivered.

- If the rental amount is paid for a full year in advance.

The amount due for the remainder of the service period (11 months) will be refunded.

Transfer fees, banking and administrative expenses are deducted from the amount due.

- The amount due is not refunded if the customer violates any of the terms and rules agreed upon in the usage policy of the service provided.

The amount due will not be refunded after 15 days of receiving the service.

The amount is not refunded except upon a direct request from the customer, and by a written message from the customer’s e-mail that is registered in our system, and after confirming the customer personally via a phone call to the phone number registered in the system.

general obligations

- The customer is obligated to pay the service fee at the same time he requested the service.

- In the case of renewal: the customer is obligated to renew on the due date for the issuance of his invoice, and the customer is notified of the renewal date 30 days in advance.

- In case you do not want to renew: the backup copy of the client's website is kept on the servers of the Arabic My-logos group (My-logos) for a period of 14 days at most.

- The account is closed within 48 hours after the due date of renewal has passed, and in the event that the customer wishes to reopen the account or obtain a backup copy of his site, a fee of 200 Saudi riyals is paid to reopen the service

- my-logos assumes no responsibility for any error in the transfer of funds or bank deposits.

- When depositing money into our accounts, the accounts department must be informed to confirm the deposit within a period not exceeding 72 hours.

my-logos is not responsible for any commercial dealings outside of our ticketing system with anyone under any circumstances

My-logos Domains:

My-logos.com - the official domain of the company.

My-logos.com - ticket system and technical support.

My-logos.com - Staff postal domain. (Example is employee email Employ@my-logos.com)

my-logos will never ask you to send information outside the ticket system under any circumstances.

- Arab My-logos Group (My-logos) reserves the right to refuse, terminate or cancel any contract, at its own discretion.

Hosting Terms

It is prohibited to transfer, store or provide any materials or data that violate Islamic Sharia or any materials that have intellectual property rights or patents.

It is prohibited to publish any material protected by a trademark or any other protection method.

- It is prohibited to publish or promote any sites that have illegal activity, support terrorism, or call for contempt for religions, sects, people, racism, or carry any extremist ideology or materials related to threatening messages.

- It is prohibited to publish any material harmful to the servers / servers of the Arab My-logos group (My-logos) or any other servers / servers on the Internet.

It is prohibited to publish any pirated software or applications.

It is prohibited to publish any programs or applications belonging to hackers, or to publish any materials related to teaching hacking and hacking operations.

- Attempts to harm any sites or servers/servers hosted by the Arab My-logos group (My-logos) by any other subscriber are prohibited.

It is prohibited to publish or activate any IRC related service.

It is strictly forbidden to send advertising or promotional messages to a site or product through our servers, in what is known as SPAM.

- It is allowed to correspond with the members of the site (the forum) hosted on our servers twice a week maximum, during non-peak times, which range between 11 pm and 7 am GMT, and the transmission rate does not exceed 500 members per session. Otherwise, it will be treated as SPAM.. See the previous item.

Free points are calculated upon annual payment only

Special conditions :

- Special terms and conditions apply to a group of shared hosting plans (my-logos 1- my-logos 2- my-logos 3- my-logos 4).

resource consumption

- There is a limit on the consumption of resources from RAM, CPU, Processes. If the allowed site is exceeded at the same moment, the site will stop for some time until the consumption drops below the maximum, and then the site will return to work.

- You can find out your current consumption through the cPanel panel via the Resources Usage feature, knowing that the resources available to us are very large and fit all sites, except for those that need, for example, a special server to run, and this process aims to ensure the fairness of resource distribution and ensure the stability of servers.

- Available resources are incremental, eg my-logos 2 is twice the resources of the previous plan, my-logos 1, and so on.

Multiple clients are hosted on shared hosting servers. They all share resources in a way that doesn't hurt the rest. The service is devoted to hosting sites and their files, and it is prohibited to use them as download centers or host archive/backpack files or any content outside the scope of the sites.

Using the account as storage space for backup or archive files is not allowed on shared hosting plans. It is also prohibited to save or keep the back-up of the c-panel after its creation in your account, and any account that appears to be dedicated to this matter will be deleted without referring to its owner and without warning, and the account owner has no right to claim any rights. The customer has the right to request any support services for the marketing program or otherwise by providing his hash or password The customer is obliged to maintain his hash and password for any operation to ensure that updates reach him without problems The customer does not have the right to request any modifications to the program, but he has the right to make suggestions In the event of a problem with the program, the customer submits a request for support through his plate and prove ownership through his hash or serial number The customer cannot request the return of his hash and password after receipt The customer loses all his entitlements and services in the event of losing his hash or password

Servers/Servers Terms

It is prohibited to transfer, store or provide any materials or data that violate Islamic Sharia or any materials that have intellectual property rights or patents.

It is prohibited to post any material protected by a trademark or other protection method.

- It is prohibited to publish or promote any sites that have illegal activity, support terrorism, or call for contempt for religions, sects, people, racism, or carry any extremist ideology or materials related to threatening messages.

It is forbidden to use servers/servers to attack any server/server of the Arab My-logos group (My-logos) or any other server on the Internet.

It is strictly prohibited to send advertising or promotional messages to a site or product through our servers, known as SPAM.

- In the case of requesting the management service with the server / server, the server / server is connected to an internal network to monitor and protect it against unauthorized access.

- Site transfer service is provided free of charge to clients of private servers with advanced management. As for the private servers with the normal administration, they provide the free service until the tenth or the first 15 days, to ensure the transfer of all the client’s sites, after which the service is paid.

- The monthly invoice is issued on the tenth day of each Gregorian month and the client is given three days to pay, and the server/server is permanently suspended on the sixteenth day of the Gregorian month in case of non-payment.

- In the event that the client wishes to terminate the server / server contract, he must notify us before the fifth day of the Gregorian month at the latest, otherwise the invoice will be issued normally.

- The Arab my-logos group has the right to terminate the contract for renting the server or managing the server without stating the reasons and informing the customer at least two weeks in advance.

design terms

- The customer has the right to request the design he wants in the color and shape he wants, provided that the design does not contain anything that violates Islamic law, such as images of women or singing materials. It is at an additional cost upon request

- Rehearsals for the work and the final work are shown to the client in PNG format, and the client has no right to exploit the image in any way.

- The customer has the right to modify the design as he sees fit, as a maximum of one modification only before the final approval of the work.

- In the event that the client agrees to the final result of the work, distribution, configuration, and kinetic and flash additions to the design will be started.

- After handing over the design to the customer by any agreed means, My-logos Arabic Group (My-logos) is not responsible for any modifications to the work.

- The customer has no right to request any repair or modification to any design errors resulting from misuse, tampering or distortion of the design in any way, whether by the customer or any other person.

The customer is not entitled to request a refund after the final delivery In the event of an error by the designers of the Arabic My-logos group (My-logos), the customer must request modification within a period not exceeding one week from the date of delivery of the work. - The Arabic My-logos Group (My-logos) disclaims any responsibility for anything that happens to the design from tampering, sabotage or leakage by the owner of the site or any other person who does not belong to the Arabic My-logos group (My-logos).

- It must be taken into account that each of the defects resulting from the design and hosting in the case of dealing with other companies is not our specialty.

- In the case of a design by any private design company or by you, the installation of the design on the software is done by you or the designer, and the my-logos group (My-logos) does not interfere in the process of installing or modifying the design in any way.

- The customer pays at least half of the agreed amount before starting programming by the Arab My-logos group team (My-logos), and the remaining amount is paid immediately before receiving it.

- The duration of work in programming is calculated starting from the date of receiving the first payment of the amount.

- The Arabic My-logos group (My-logos) is not responsible for any modification or repair of any malfunction resulting from the modification of the code by you or any other programmer outside the Arabic My-logos group (My-logos).

The customer has no right to remove the rights of the Arabic My-logos group (My-logos) from the programming. In the event of this happening - God forbid - the Arabic My-logos group (My-logos) reserves the right to publish the programming free of charge. The customer has no right to permanently delete the rights of the company without prior permission from it. If this is done, the account will be suspended and a fine of 1,000 Egyptian pounds will be incurred only.

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